Check the Status of an
Order
Anticipated Delivery
Time
Please allow 7 to 10 business days (2
weeks) for
delivery of your order. We use USPS as our
primary carrier. Your order may be sent in
multiple shipments at no additional charge.
Backorders or other issues with your order
will be reflected in your order status
notes.
For American
Customers: If it has been 10-business days
(does not include holidays or
weekends) since your order date and it has not been received,
contact
Skin-Spa to investigate the status
of your order. All orders confirmed
lost by the carrier will be replaced
with the same products.
For Canadian
Customers: If it has been 30-business days
(does not include holidays or
weekends) since your order date and it has not been received,
contact
Skin-Spa to investigate the status
of your order. All orders confirmed
lost by the carrier will be replaced
with the same products. Note that
orders to Canada must clear Customs
and they state this process can take
from 1 week to 3 weeks depending
upon location.
Product Availability &
Backorders
Most orders may be anticipated within 7 to 10
business days of the order date. Any item that is
not expected to be in stock within this period is
considered a backorder. An e-mail notification is
sent with the option to wait, change or cancel the
backorder product. The item will ship immediately
once in stock at no additional charge.
Cancel or Modify an Order
Orders may be cancelled or modified by the
customer during the processing time prior to
shipment. Orders are generally processed
within 2 business days. Orders already processed or shipped cannot be cancelled or modified.
