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Order Status

Check the Status of an Order

To check the status of your order, enter the Order Number found on your receipt and your Billing Last Name and click Continue.
 

Order Number:  
Last Name:       


Anticipated Delivery Time
Please allow 7 to 10 business days (2 weeks) for delivery of your order. We use USPS as our primary carrier. Your order may be sent in multiple shipments at no additional charge. Backorders or other issues with your order will be reflected in your order status notes.

For American Customers: If it has been 10-business days (does not include holidays or weekends) since your order date and it has not been received, contact Skin-Spa to investigate the status of your order. All orders confirmed lost by the carrier will be replaced with the same products.

For Canadian Customers: If it has been 30-business days (does not include holidays or weekends) since your order date and it has not been received, contact Skin-Spa to investigate the status of your order. All orders confirmed lost by the carrier will be replaced with the same products. Note that orders to Canada must clear Customs and they state this process can take from 1 week to 3 weeks depending upon location.

Product Availability & Backorders
Most orders may be anticipated within 7 to 10 business days of the order date. Any item that is not expected to be in stock within this period is considered a backorder. An e-mail notification is sent with the option to wait, change or cancel the backorder product. The item will ship immediately once in stock at no additional charge.

Cancel or Modify an Order
Orders may be cancelled or modified by the customer during the processing time prior to shipment. Orders are generally processed within 2 business days. Orders already processed or shipped cannot be cancelled or modified.

 

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