Check the Status of an
Order
Order Statuses &
Notes
-
In Process - Order has been submitted
by the customer and received by Skin-Spa.
During this phase the order is reviewed for
security purposes and credit card
authorization is made.
-
Sent To Warehouse - After the order is
accepted and paid it is now being packed for
shipment.
-
Shipped - Indicates that the order has
been sent to the customer
-
Item on Temporary Backorder - This
status level determines that one or more
products purchased may be delayed for several
days, not exceeding two weeks. Other items in
the order may be shipped separately and will
be stated in the order notes.
-
Order on Backorder - The entire order
is delayed, usually not anticipated in stock
within two weeks. Customers are sent e-mail
notifications if any product is on backorder.
-
Credit Card Declined - If an order is
rejected for security purposes or a credit
card is declined by the issuing bank the order
will be placed on hold. Customers are sent an
e-mail notification of this status with
further instructions. Orders will be shipped
once payment is received.
-
Cancelled - An order that has not been
processed or shipped.
-
Return - An order that has been sent
back to Skin-Spa for any reason. Notes will
reflect refund or exchange information.
Anticipated Delivery
Time
Please allow 7 to 10 business days for
delivery of your order. We use USPS as our
primary carrier. Your order may be sent in
multiple shipments at no additional charge.
Backorders or other issues with your order
will be reflected in your order status
notes.
For American
Customers: If it has been 10 business days
(does not include holidays or
weekends) since your order date and it has not been received,
contact
Skin-Spa to investigate the location
of your order. All orders confirmed
lost by the carrier will be replaced
with the same products.
For Canadian
Customers: If it has been 30 business days
(does not include holidays or
weekends) since your order date and it has not been received,
contact
Skin-Spa to investigate the location
of your order. All orders confirmed
lost by the carrier will be replaced
with the same products. Note that
orders to Canada must clear Customs
and they state this process can take
from 1 week to 3 weeks depending
upon location.
Product Availability &
Backorders
Most orders may be anticipated within 7 to 10
business days of the order date. Any item that is
not expected to be in stock within this period is
considered a backorder. An e-mail notification is
sent with the option to wait, change or cancel the
backorder product. The item will ship immediately
once in stock at no additional charge.
Cancel or Modify an Order
Orders may be cancelled or modified by the
customer during the processing time prior to
shipment. Orders are generally processed
within 2 business days. Orders already processed or shipped cannot be cancelled or modified.
Tracking Numbers
Most orders shipped by
Skin-Spa are sent via standard USPS with a
Delivery Confirmation Number. This
number only details the shipping date and
delivery date after it has occurred; it is
not a real-time tracking number.
